Help/FAQ's

Yes, even if you used PayPal's guest checkout feature, you can still file a dispute. To initiate a dispute, you'll need to contact PayPal's Customer Solutions team directly either by phone or email. They will guide you through the dispute resolution process, ensuring your concerns are addressed. For more information and contact details, visit https://www.paypal.com/uk/smarthelp/contact-us. PayPal’s support team is committed to helping resolve any issues that arise from your transactions.

Yes, you have the option to ship your items which can enhance the likelihood of your listing selling. Offering shipping makes your item accessible to a wider range of buyers, increasing the chances of a sale. Alternatively, you can choose to make your items available for collection only. While collection may limit your audience, it can be easier for bulky or fragile items. Remember, offering both shipping & collection options can maximise interest in your auction and get you the best price.

Yes, you can easily relist items that didn't sell. Just go to your account, click “Ended Listings” and filter by "Cancelled/Unsold." From there, you can quickly relist the items without having to create a new listing. This streamlines the process, allowing you to get your items back in front of potential buyers quickly and efficiently, increasing the likelihood of a sale. You can also edit the advert before relisting, to give it that extra edge and hopefully land a sale second time around!

All photos and descriptions of your items must be original and created by you. The use of third-party photos or information is prohibited. Additionally, you cannot list copied materials such as music, books, artwork, instructional manuals, or photographs without the copyright owner’s consent.

Yes, we opted to partner with a trusted payment solution provider like PayPal because they cover disputes related to the sale and purchase of items using our platform. If an item isn't delivered or arrives not as described, you can refer the issue to PayPal. They will attempt to resolve it through their Buyer & Fraud Protection Program. This program provides a layer of security for both buyers and sellers, ensuring that transactions are conducted fairly and disputes are handled professionally.

All payments on our platform must be made in GBP (£ Sterling) through PayPal. Using PayPal ensures a secure transaction process, providing both buyers and sellers with the protections offered by PayPal's secure payment system. This includes encryption of your financial information and fraud prevention measures, making every transaction safe and reliable and giving both buyer and seller that added peace of mind.

To bid on an item, make sure you’re logged into your account. Find the listing you're interested in. Click "Place Bid" and select your bid amount. You also have the option to set a maximum bid, which allows our system to automatically place bids on your behalf up to your max bid amount, to prevent you having to constantly monitor the auction. If you prefer to purchase the item immediately, look for listings with a "Buy It Now" option, which lets you secure the item and end the auction instantly.

To delete a listing, go to your profile, select the product you want to remove, and press the delete button. However, if the item has received any bids, you won't be able to delete the listing. This rule maintains the integrity of the auction process and ensures fairness for all participants, preventing any disruptions once bidding has begun.

To make a payment, go to your "Account Purchases" section and click on the order that requires payment. Detailed instructions for making the payment through PayPal will be provided there, ensuring a smooth and secure transaction process. This streamlined payment process helps you complete your purchases quickly and securely, using PayPal's trusted payment gateway.

Payments should only be made/received through PayPal. Never accept payment offers away from the platform or PayPal. PayPal ensures both buyer and seller are protected at all times.

You can track your order by visiting the “Purchases” tab in your account section. Here, you'll find detailed order information and tracking updates, allowing you to monitor the status of your shipment. Tracking your order ensures you stay informed about your delivery's progress, providing peace of mind throughout the shipping process. If there’s any delays or you have any questions about the tracking, please reach out to the seller directly.

You can upload 8 photos per item. We recommend uploading at least 3 high-quality images to give buyers a clear view of your item. Great photos help buyers see the item's condition & appearance. Make sure you take photos from different angles, and include any labels/stickers that will help a buyer. It’s best to show any imperfections too, that way there’s no disappointment after your item sells. Visit https://jogiton.com/blogs/the-ultimate-guide-to-creating-the-perfect-listing for inspiration.

We do not charge seller fees, making it cost-effective for you to list your items. However, there is a small optional fee of £0.75 + VAT if you choose to add a reserve price to your auction. Additionally, a small PayPal transaction fee will apply to all sales. This fee structure ensures that you can maximise your earnings while benefiting from our platform's extensive reach and features.

You can sell anything that matches our product categories. Check out our Listing Rules for full details on what can be sold on our platform. Our guidelines ensure that the marketplace remains safe and compliant with regulations, offering a great selling experience. If you have any questions or need clarification, feel free to contact us for assistance Contact Us.

PayPal Buyer Protection offers coverage for eligible purchases. If your item doesn’t arrive or doesn't match the seller’s description, you may be eligible for a refund through PayPal's protection program. This program provides peace of mind for your transactions, ensuring that you are protected in case of any issues with your purchase.

A reserve is the minimum price you are willing to accept for your item. While the auction can start at a lower amount, the item will only be sold if the bidding reaches or exceeds the reserve price. If the reserve price isn't met, the item won't be sold. Setting a reserve price ensures you receive a minimum acceptable amount for your item, protecting your investment and maximising your earnings from an auction.

A Buy It Now price is a set amount that the seller agrees to accept for the immediate purchase of the item. When a buyer agrees to pay this price, the auction ends immediately, and the payment process begins, securing the item for the buyer. This option is ideal for buyers who want to avoid the competitive bidding process and purchase the item outright.

The maximum bid amount is the highest amount you're willing to pay for an item. When you place a maximum bid, our system will automatically bid on your behalf, increasing your bid incrementally to keep you in the lead, but never exceeding your set maximum. If your maximum bid is outbid, you have the option to set a new maximum bid to stay in the auction. This feature allows you to remain competitive without constantly monitoring the auction.

You will have 5 days after the winning of the items in which to make your payment.