Help/FAQ's
Featured articles
Can I edit a listing?
Once you've uploaded an item, it can't be edited. However, you're welcome to delete and re-upload your items anytime. Just keep in mind that once a bid has been placed, the item can't be deleted.
Can I file a dispute through payPal guest checkout?
You can still file a dispute when buying through guest checkout. You will have to communicate with Customer Solutions by phone or email. More information can be found at https://www.paypal.com/uk/smarthelp/contact-us
Can I post out the items?
Yes, you can. Although you don't always have to! You can also set your items to be available for just collection. However it may not get as much interest at auction.
Can I relist items?
Yes, you can quickly relist. All you need to do is go to your account / ended listings and filter by cancelled/unsold you can quickly re-list from there.
Does PayPal cover disputes?
Any dispute relating to the sale and purchase of an item using our Services (for example if an item isn’t delivered or when it arrives it is not as described by the seller) should be referred to PayPal who will endeavour to resolve it under its Buyer and Fraud Protection Program.
How are payments made?
All payments must be made in £ Sterling via PayPal.
How do I bid?
Find the item you want to bid on, click 'Place Bid', and select your bid amount. You can also set a maximum bid. Our system will auto-bid for you if you are outbid up to the amount you enter.
For an immediate purchase, look for 'Buy It Now' options to secure the item and end the listing instantly.
How do I delete a listing?
Go to your profile, select the product you want to delete and press the delete button.
How do I make a payment?
To make payment go to Account Purchases and click on the order requiring payment. Instructions on how to make payment through PayPal are available there.
How do I track my order?
Order details and tracking information can be viewed in the purchases tab of your account section.
How many photos can I upload?
You can upload a maximum of 8 photos per listing and we recommend uploading at least 3 images per product.
What are the seller fees?
There are Zero seller fees* and low buyer fees of just 9%.
*Optional £0.75+VAT fee if a reserve is added. Small PayPal transaction fee will apply.
What can I sell?
You can sell anything that matches our product categories. Check out our Listing Rules for full details on what can be sold on our platform and if you are unsure please Contact Us.
What is PayPal Buyer Protection?
PayPal Buyer Protection means that PayPal may cover you if If your eligible purchase doesn’t arrive, or doesn’t match the seller’s description.
What is a buy it now?
A buy it now price is an amount set by the seller that if the buyer agrees to pay will automatically end the auction and begin the payment process.
What is a reserve?
A reserve is the minimum amount you would like to sell your product for. Auctions can begin with an amount lower than the amount set however If this amount is not reached the item will not be sold.
What is the "maximum bid amount" ?
When you bid on an item, you may choose to place a maximum bid, this represents the highest amount that you're willing to pay for the item. Our automatic bidding technology will then place bids on your behalf. It will always place the lowest bid necessary to put you in the lead and never go higher than the maximum bid you have set. Should your maximum bid be surpassed during the course of the auction it is possible to add a new maximum bid.
When is the payment deadline?
You will have 5 days after the winning of the items in which to make your payment.