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Can I file a dispute through PayPal guest checkout?
Yes, even if you used PayPal's guest checkout feature, you can still file a dispute. To initiate a dispute, you'll need to contact PayPal's Customer Solutions team directly either by phone or email. They will guide you through the dispute resolution process, ensuring your concerns are addressed. For more information and contact details, visit https://www.paypal.com/uk/smarthelp/contact-us. PayPal’s support team is committed to helping resolve any issues that arise from your transactions.
Does PayPal cover disputes?
Yes, we opted to partner with a trusted payment solution provider like PayPal because they cover disputes related to the sale and purchase of items using our platform. If an item isn't delivered or arrives not as described, you can refer the issue to PayPal. They will attempt to resolve it through their Buyer & Fraud Protection Program. This program provides a layer of security for both buyers and sellers, ensuring that transactions are conducted fairly and disputes are handled professionally.
How are payments made?
All payments on our platform must be made in GBP (£ Sterling) through PayPal. Using PayPal ensures a secure transaction process, providing both buyers and sellers with the protections offered by PayPal's secure payment system. This includes encryption of your financial information and fraud prevention measures, making every transaction safe and reliable and giving both buyer and seller that added peace of mind.
How do I receive payment?
Payments should only be made/received through PayPal. Never accept payment offers away from the platform or PayPal. PayPal ensures both buyer and seller are protected at all times.
What is PayPal Buyer Protection?
PayPal Buyer Protection offers coverage for eligible purchases. If your item doesn’t arrive or doesn't match the seller’s description, you may be eligible for a refund through PayPal's protection program. This program provides peace of mind for your transactions, ensuring that you are protected in case of any issues with your purchase.