How to flag an issue with a buyer or seller on jog it on

Last updated: 16/07/2024, 14:09

Whether you’re a seasoned user or just starting out, unfortunately sometimes you might run into a situation that needs a bit of extra attention. Maybe a transaction didn’t go as planned, or you encountered something fishy. Don’t worry, we’ve got your back!

Here’s a helpful guide to help you flag an issue with a buyer or seller on jogiton.com.

Step 1: Stay Calm and Review

First things first, don’t panic. We always recommend that you double-check your transaction details, messages, and any relevant information. It’s important to have everything lined up before moving forward.

Step 2: Contact the Buyer or Seller

Sometimes, a simple conversation can clear things up. Send a friendly message to the buyer or seller explaining the issue. They might not even realise there’s a problem and will likely appreciate your direct approach.

Step 3: Visit the Help Center

If talking doesn’t resolve the issue, or you don’t hear back, it’s time to get official. Head over to the jogiton Help Center. Here, you’ll find answers to common questions and detailed articles on various topics, including disputes and how to handle them.

Step 4: Use the Contact Form

If your problem is still not resolved, you can contact the jog it on team directly through our Contact Us page. Fill out the contact form with your details and a description of the issue. Be sure to select the appropriate topic to ensure your message goes to the right team. One of our friendly team will review the situation and get back to you as fast as possible.

Step 5: File a Dispute via PayPal

As all transactions are completed through PayPal, you have an added layer of protection. You can file a dispute directly with PayPal if an item doesn’t arrive or isn’t as described. Even if you used PayPal’s guest checkout, you can still contact their Customer Solutions team for assistance.

Tips to Remember:

• Keep Records: Save all messages and transaction details.

• Be Polite: A little kindness goes a long way.

• Follow Up: If you don’t hear back, give it a gentle nudge.

jog it on is dedicated to ensuring a safe and enjoyable experience for all users, and we take disputes seriously. By following these steps, you’ll be well on your way to resolving any issues.

For more detailed information, check out jogiton’s Help and Policies pages.