Community Standards & How to Uphold Them

Last updated: 16/07/2024, 14:07

At jog it on we pride ourselves on creating a community of like-minded buyers and sellers, and we strive to create a safe and enjoyable marketplace for everyone. Whether you’re buying or selling, adhering to our community standards ensures a positive experience for all users.

Here are the general dos and don’ts, along with best practices to help you navigate the platform effectively and safely.

General Dos

1. Be Honest and Transparent

• For Sellers: Accurately describe your items, including any flaws or defects. Provide clear, high-quality photos from multiple angles.

• For Buyers: Be honest in your feedback and ratings. If you encounter any issues with a purchase, communicate them clearly to the seller.

2. Communicate Effectively

• Respond promptly to messages and questions from buyers or sellers. Clear communication helps prevent misunderstandings and builds trust.

• Use polite and respectful language in all interactions. Courtesy goes a long way in maintaining a friendly community.

3. Follow Platform Policies

• Adhere to all jog it on policies and guidelines, including those related to prohibited items and acceptable use.

• Ensure all transactions are conducted through the platform to benefit from buyer and seller protections.

4. Provide Excellent Customer Service

• For Sellers: Ship items promptly and provide tracking information. Ensure items are packaged securely to prevent damage during transit.

• For Buyers: Complete payments in a timely manner and follow up with sellers if there are any issues with the transaction.

General Dont's

1. Avoid Misleading Listings

• Do not provide false information about your items. Misleading descriptions can result in negative reviews and potential suspension of your account.

• Avoid using stock photos or images that do not accurately represent the item you are selling.

2. Do Not Engage in Fraudulent Activities

• Refrain from any form of fraud, including counterfeit goods, payment scams, and bid shilling.

• Report any suspicious activities or listings to jog it on support for investigation.

3. Respect Intellectual Property

• Do not sell counterfeit items or use copyrighted material without permission. Ensure that all listings comply with intellectual property laws.

4. Avoid Inappropriate Behaviour

• Do not harass, threaten, or engage in abusive behaviour towards other users. This includes sending unsolicited messages or spamming.

Best Practices for Buying and Selling Online

1. Safety First

• Meet in public places for local transactions and bring a friend if possible. For shipped items, use tracked and insured shipping methods.

• Protect your personal information by using the platform’s messaging system and avoiding sharing personal contact details.

2. Build a Positive Reputation

• For Sellers: Consistently provide excellent service and quality items to earn positive reviews and repeat customers.

• For Buyers: Leave honest feedback and ratings to help other users make informed decisions.

3. Stay Informed

• Keep up-to-date with jog it on’s policies and any changes to community guidelines. Regularly check the Help Center for updates and tips.

4. Resolve Issues Amicably

• If disputes arise, try to resolve them directly with the other party first. Use jog it on’s support system if needed to mediate and find a fair resolution.

By following these guidelines and best practices, you contribute to a safe, trustworthy, and enjoyable community on jog it on, so thank you!

For more detailed information, refer to our official Policies and Help pages.